July 20, 2024
Zoom Continues to Make clear Controversial AI Phrases of Service
Zoom Continues to Make clear Controversial AI Phrases of Service

Zoom has continued to make clear its AI phrases of service after backlash from prospects and critics alike.

Following backlash to its up to date phrases of service, Zoom’s Chief Product Officer, Smita Hashim, authored a weblog publish clarifying the corporate’s stance on utilizing buyer information to coach AI fashions. Many retailers, together with WPN, identified that Hashim’s statements had been probably in battle with Zoom’s TOS. Zoom has now, as soon as once more, up to date its TOS, in addition to the weblog publish, to make clear the matter additional.

“We’ve up to date our phrases of service (in part 10.4) to additional affirm that we’ll not use audio, video, or chat buyer content material to coach our synthetic intelligence fashions with out your consent,” writes Hashim.

What’s extra, the corporate has added a weblog part concerning healthcare and training prospects:

What this implies for healthcare and training prospects

We is not going to use buyer content material, together with training data or protected well being data, to coach our synthetic intelligence fashions with out your consent.

We routinely enter into pupil information safety agreements with our training prospects and legally required enterprise affiliate agreements (BAA) with our healthcare prospects. Our practices and dealing with of training data, pupil information, and guarded healthcare information are managed by these separate phrases and relevant legal guidelines.

Zoom supplied the next assertion to WPN:

“Zoom prospects resolve whether or not to allow generative AI options, and individually whether or not to share buyer content material with Zoom for product enchancment functions,” stated an organization spokesperson. “We’ve up to date our phrases of service to additional affirm that we’ll not use audio, video, or chat buyer content material to coach our synthetic intelligence fashions with out your consent.”

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