May 24, 2024

The newest Home windows 10 and Home windows 11 updates are inflicting some PCs to show a blue display screen with an “UNSUPPORTED_PROCESSOR” error.

Some customers reported seeing the error after putting in the newest replace and rebooting their system. Microsoft has investigated and decided the difficulty just isn’t with the updates instantly, however with a small subset of processors.

Microsoft has acquired studies of a problem wherein customers are receiving an “UNSUPPORTED_PROCESSOR” error message on a blue display screen after putting in updates launched on August 22, 2023 ( KB5029351) after which restarting their system. KB5029351 may routinely uninstall to permit Home windows to start out up as anticipated. If this happens, we advocate that you don’t try and reinstall KB5029351.

Subsequent steps: After investigating these studies, we’ve got discovered that the “UNSUPPORTED_PROCESSOR” error was not brought on by points in KB5029351 and is proscribed to a selected subset of processors. We’re collaborating with system producers (OEMs) and can quickly mitigate this difficulty by not providing KB5029351 to Home windows units that is likely to be affected by this difficulty. For those who nonetheless expertise this difficulty, please contact your system’s processor producer.

Hopefully Microsoft and the related OEMs could have a everlasting repair quickly.

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