May 24, 2024

Apple will reportedly cease providing buyer help through social media, with the related roles being eradicated.

In keeping with a number of sources that spoke to MacRumors, Apple is planning to implement the change later this 12 months. Consequently, clients will not be capable of obtain help through X, YouTube, and even the corporate’s personal Apple Assist Group boards.

The corporate’s @AppleSupport on X will reportedly begin giving out automated replies informing clients of the official help channels accessible, starting October 1.

MacRumors experiences that social media help personnel may have the chance to transition to telephone help, with the corporate offering the mandatory coaching. Any who don’t wish to make the change must search for different work.

No purpose was given for the change in coverage.